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TERMS OF USE: (3 Page)

Delivery Period and Timing:
Gulistan Flowers & gifts shall try to deliver the gift on the 'preferred date'. Please allow the minimum time required for delivery as specified in each category. Gift deliveries shall be made within three to seven working days in India provided the time specified for that category of gifts is not more. Delivery shall be made on the 'preferred day', or a day earlier or later if it coincides with a festival day or a national holiday. Delivery shall be made in the course of the day, and the customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver at the specified time on the preferred date of delivery but Gulistan Flowers & gifts will not be responsible if the gifts cannot be delivered at the specified time.
Cancellations

Once a gift is ordered the customer cannot cancel it. The reason being that the system immediately processes the order and sends shipping instructions to delivery guys. In case we receive a cancellation notice and the order has not be processed by us, we shall cancel the order subject to a 10% cancellation charge.

On cancellation of an order after it has been processed by Gulistan Flowers & gifts and not yet delivered, the cancellation charges will be as follows:

1.        Perishable Gifts (flowers, cakes and chocolates, Indian Sweets) - Cancellation charge - 85 %, refund to customer 15%.

2.        Non Perishable Gifts (all others categories, except above) - Cancellation charge - 50%, refund to customer 50%.

Once a delivery attempt is made, no cancellation will be accepted and no refunds will be made.

WARRANTY

Perishable Gifts – Gulistan Flowers & Gifts does not provide any warranties.

Non-perishable Gifts - Warranties are provided by the suppliers of the gifts in certain items . The customer agrees that the customer service issues regarding the products (gifts) will be taken up with the manufacturer directly. Gulistan Flowers & Gifts will pass on any warranty cards if available to the recipient of the gift at the time of delivery